Aureley Support
Need a hand with Aureley? We're here to help.
Contact us: email mail@solmedia.com.au and we'll get back to you, usually within 2 business days.
Frequently asked questions
How do I start?
Aureley begins with a 7-day free trial. Get Aureley from the App Store or Google Play, or use the web app, and follow the prompts. You add a payment method up front but are not charged during the trial.
When am I charged?
Only after the 7-day trial ends, unless you cancel first. We email you about 24 hours before the trial ends, so there are no surprises.
How do I cancel?
Anytime, and you keep access until the end of your paid period:
- Web: your account settings.
- iPhone/iPad: your Apple subscription settings.
- Android: your Google Play subscription settings.
What are the plans?
Three monthly plans, Starter, Plus, and Max, each with a monthly premium-voice allowance plus unlimited use of your device's built-in voice. You are never locked out mid-document.
Is my data private?
Yes. We collect only what we need, never sell your data, and do not use it for advertising. See our Privacy Policy for the detail, including how document text and generated audio are processed.
How do I delete my account and data?
In Aureley, go to Settings and choose Delete Account. This permanently deletes your account and purges all of your data, including saved audio.